HELP CENTER

Once you have placed your order, you have up to 1 hour to cancel it. Please go through the following steps in order to do so:

1. Go to the order confirmation email that we sent you when you placed your order
   
2. Click on View Order Status.
   
3. Click on Cancel Order
   

Please note that if you cancel your order, your selected Hoaka items will be back in our inventory for purchase. If you cancel an order and wish to reorder the same product, there might be a possibility that the product will already be out of stock. In that case, the product won’t be available for purchase until our next restock.

If it has been more than 1 hour, it is no longer possible to cancel your order. However, once you have received the item you can return it for a refund by following our return guidelines.

We try our best to ship all orders on the day of purchase but we cannot guarantee that it will be possible. Please note that it can take up to 5 business days before your order gets picked up by the shipping courier at our Blainville, Canada warehouse.

If you have made a mistake while placing your order, it is sadly not possible to make any changes to the current order. In a case such as this the only way to modify it would be to cancel your order (you have up to 1 hour to cancel it). Please note that if you cancel your order, your Hoaka swimwear will be back in our inventory for purchase. If you cancel an order and wish to reorder the same product, there might be a possibility that the product will already be out of stock. In that case the product won’t be available for purchase until our next restock.

Please go through the following steps in order to cancel your order:

1. Go to the email confirmation that we sent you when you placed your order.
   
2. Click on "View Order Status"
   
3. Click on Cancel order
   

*If it has been more than 1 hour, it is no longer possible to cancel it. However, once you have received the item you can return it for a refund.

Unfortunately, our system does not let us apply a promo code after an order has been placed.

You should never use a washing machine to clean your Hoaka Swimwear nor should you tumble dry it. We recommend that you hand wash your garment after every swim session. Try to make sure that your swimwear is laid out flat to dry to prevent folds and wrinkles. In case folds or wrinkles do appear, you can iron your Hoaka, however just make sure to do so with a towel or another fabric on top of the swimwear as it is sensitive to heat.

We also do not recommend wearing your Hoaka in a spa or sauna since a temperature higher than normal could damage your swimwear. Please do not use sunscreen with alcohol as the alcohol can cause damage as well. We do not provide refunds for garments that were damaged due to not following the recommended instructions.

The base currency used on our website is the US Dollars.

To apply a discount or promo code to your order:

1. Place your order by adding the item(s) you want to Add to cart.
   
2. When you reach the Payment Method page, enter your promo code in the “Discount” field and click Apply.

Yes, we deliver all around the world.

Canada : Our orders are shipped from Canada so you will not have to pay any custom duties or taxes.

United States : There will be no custom duties and taxes if your order is below 800 USD.

European Union : Your order will be shipped from our warehouse in Estonia so there will be no custom duties and taxes.

International : You may be liable to pay any inbound duties and taxes which your local customs authority deems appropriate. Payment of these fees is necessary to release your order from custom. Sadly we do not have any control over these fees, so we advise you to contact your local customs office for more information regarding the fees. The shipping carrier may also notify you in case your item is being held for duties and taxes.

If you decide to refuse the customs fee, the package will be returned to us, and the shipping and handling fees will be deducted from your refund.

The Local Pickup option allows you to order items and pick them up in person at the Hoaka Swimwear warehouse located in Blainville, Canada. This option was created to accommodate people leaving for holiday who need their Hoaka Swimwear faster.

However, our team has a lot of work to do and it is not very convenient for them. Please only select this option if you really need it urgently. Items are available for in-store pickup between 9AM - 4PM from Monday to Friday. You will receive an email once the order is ready for pickup. In order to receive your item, please bring your order confirmation with you which you received by email (you can also show it on your phone).

We do a restock every 1-2 weeks. Follow our Instagram page to keep up to date with announcements of recent restock!

Yes, items must be returned and exchanged within 30 days of receipt. However, please note that a swimsuit that has been worn, used or washed will not be accepted as it should be returned in its original condition. It is possible to change both the size and the model if you wish. To begin the exchange process, please follow the instructions on our website.

Yes, it is possible to change both the size and the model if you wish. To begin the exchange process, please follow the instructions on our website.

To begin the exchange process, please follow the instructions on our website.

The return cost shall be incurred at your own expense since we do not cover any return postage costs to our warehouse in Canada. Please follow the how to exchange

We are sorry there was an error in your order! We will make sure to get you the right swimsuit as quickly as possible. Please contact us using our contact form and provide us with the following information:

• Your order number
  
• A picture of the swimsuit you have received
  

We will review your case and correct our error as quickly as possible.

We are sorry there was an error in your order! We will make sure to get you the right swimsuit as quickly as possible. Please contact us using our contact form and provide us with the following information:

• Your order number
  
• A picture of the swimsuit you have received
  

We will review your case and correct our error as quickly as possible.

Yes, it is possible to get a refund. There are a few conditions that need to be met in order to be eligible for a refund:

• Your swimwear should not have been worn or washed
  
• Your swimwear should be in its original condition
  
• All returns must be sent back within 30 days of reception

It is important to note that the shipping cost will be deducted from the amount we refund. E.g., if you paid 69 USD for your swimsuit and 16 USD for shipping, then we will refund 69 USD. If you live in Canada and you had selected Standard Shipping, a fee of 5 USD will be deducted from your refund. If you live in the United States and you had selected Standard Shipping, a fee of 10 USD will be deducted from your refund.

To get a refund, you need to return the swimsuit to our warehouse in Canada. The cost incurred to return the swimsuit is not covered nor refunded by us. We advise that you send your swimsuit back to us with a tracking number since Hoaka does not assume responsibility for compensation in the event that a return package is lost.

Please include a paper with your name, phone number and order number in the package as well as a written statement that you want to have a refund.

The address where you can return your package is:

HOAKA SWIMWEAR

735 boul Industriel, Suite 106

Blainville, Quebec

J7C 3V3

Canada

We highly suggest that you send the return package with a tracking number in order to keep up to date with the refund process. Please note that it can take up to 5 business days after reception for us to process your refund in our system, and between 5-10 business days for the refund to appear in your bank account. You will also receive a receipt by email once the refund process has begun.

The shipping cost will be deducted from the amount we refund. E.g., if you paid 69 USD for your swimsuit and 16 USD for shipping, then we will refund 69 USD. If you live in Canada and you had selected Standard Shipping, a fee of 5 USD will be deducted from your refund. If you live in the United States and you had selected Standard Shipping, a fee of 10 USD will be deducted from your refund.

The delivery varies depending where you are from. While checking out, we will ask you whether you want the Standard Shipping or the Express Shipping and you will be notified at that moment about how long both types of shipping take.

No, unfortunately we can only send you the refund to same the credit card or PayPal account used at initial purchase. If, however, it is not available for any reason, we can send you store credit which can be used for purchasing another swimsuit.

To become an ambassador, you need one of the following criteria:

• Take beautiful photos OR
• Have at least 10K followers
  

If you meet one of the above criteria, please send us a DM to our Instagram Page hoaka_ambassadors If you send an inquiry concerning our ambassador program using our contact form, you will simply be redirected to our ambassador instagram account.

No, there is no age requirement to become an ambassador.

An ambassador is someone who loves Hoaka Swimwear and who believes, like us, that all body types are perfect. Being an ambassador involves helping us promote Hoaka Swimwear on social media.

Elisabeth wears X-Small for both the tops and bottoms.

Once we receive your exchange at our Canadian warehouse, you will receive an email with a promo code that you can use to reorder the swimsuit that you would like to have in exchange. However, we highly suggest that you keep a tracking number of your returned item in order to keep up to date with the exchange process since we are not responsible if a package gets lost on the way to us. Once we received your new exchange order you will receive a confirmation email when your order will be shipped.